HOW TO SHOP
- OUR PRODUCTS
MR PORTER offers a selection of more than 190 of the world's leading fashion brands such as Gucci, Dolce & Gabbana, Burberry and Lanvin as well as specialist labels including John Lobb, Borsalino and Lock & Co. To view a complete list of all our designers, go to the Designers category.
As an authorised online distributor for all of the designers we feature, we guarantee that every item we sell is 100% authentic.
- FIRST TIME ORDERS
For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
- SIZING INFORMATION
As sizing varies considerably amongst the designers we stock, we recommend that you refer to the 'Size and Fit' tab and the sizing chart on the product page to help you choose the best size.
The customer care team is available to offer expert advice on sizing - simply email email@example.com
If you are not entirely happy with the size you have purchased, simply exchange it for a different one within the US for free. For more information, see our Returns & Exchanges section.
- PACKAGING OPTIONS
MR PORTER PREMIUM PACKAGING
Your first order will be delivered in one of our signature white boxes. Next time you shop, 'Basic Packaging' will be the default selection, where your items arrive in a plain box with no MR PORTER branding. You always have a choice of packaging options when you reach the shipping page. Please note that MR PORTER Premier orders are delivered in MR PORTER carrier bags, unless the gift option has been chosen. Shoes will be wrapped as described below.
Your order will be delivered in a FSC-certified, recyclable, non-branded box.
We are committed to making our packaging as environmentally-friendly as we can. All boxes and bags are FSC-certified and fully recyclable.
Orders consisting solely of shoes will be delivered in the original designer packaging placed into a plain brown box.
- GIFT ORDERS
Our Personal Shoppers can provide you with tailored gift suggestions. Simply send an email to firstname.lastname@example.org or call
+1 877 95 PS MRP (77677), 9am-5pm EST, Monday to Friday.
All gifts are delivered in our signature MR PORTER boxes. To have your order shipped as a gift, select the gift card option on the packaging page and include an optional note.
- SEASONAL SALES
MR PORTER holds seasonal sales twice a year. You can be notified as soon as our sale starts and of further reductions here.
All sale items will be delivered in basic packaging, which does not include our signature MR PORTER box.
Sale price adjustment policy
We offer a price adjustment on items purchased up to seven days prior to the commencement date of a seasonal sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved price changes will be credited to your MR PORTER account in the form of a store credit.
Please note, we are unable to offer price adjustment on items originally purchased in a sale where a further reduction has been applied or on any special promotion items that are temporarily reduced in price.
- YOUR ACCOUNT
Register an account with us to enjoy the following benefits through your MR PORTER account:
- Track your orders and manage your order history
- Save your address and credit card details for faster shopping
- Request your return or exchange directly from your account - no need to contact customer care
- Gain access to your Wish List and Recommendations
To create an account, simply select SIGN IN on the navigation bar and then REGISTER NOW to fill in your details.
- FORGOTTEN PASSWORD
If you have forgotten your password, change it here or follow the Forgotten Password instructions on the Sign In page. For security reasons we are unable to send your password via email.