Customer Care


Customer Care


Purchasing during sale?

We may need longer to prepare your order for dispatch. You can keep track of its progress by signing into your account or look out for an email as soon as it's on its way

Need help with your delivery?

We’re available 24/7 and speak over 14 languages

Call us on +44 330 022 5705

Your delivery options

Our delivery options may vary from time to time. View what's currently available at checkout.

Free Express Shipping

  • Delivery between 9am-5pm, Monday to Friday
  • Receive your purchases in 3-4 working days after your order has been accepted

When shipping an order to an alternate destination than the country selected, you may incur additional delivery fees. Please ensure you check the final price at checkout.

Taxes and duties

Taxes and duties are calculated according to your shipping destination. Make sure you select your location from the navigation at the top left hand corner of our site to view the correct local market pricing, delivery times and shipping costs.

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

From January 1, 2020, duty-free thresholds applied to goods imported for personal use will be reduced to EUR 200 and/or 31 kg per shipment. Additionally customs payments will be reduced to 15% of the exceeding customs value, but no less than EUR 2 per each kg over the limit.

PO boxes

We are unable to deliver to PO boxes or forwarding addresses (including Aramex addresses) at this time.

Shipping restrictions


Due to international trading agreements and local customs restrictions, we are unable to ship cerain items to some locations. We'll let you know if this is the case once you proceed to purchase.


Due to transport restrictions, we are unable to ship pressurised or flammable items by air. If you have a shipping address in another location, enter this and select standard delivery at checkout. Alternatively you can contact our Customer Care Team to help you choose some other grooming products you may wish to try.

Lithium batteries

We are also unable to ship lithium batteries by air. Items containing lithium batteries can only be delivered via our Standard shipping method.

How to track your order

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note, this can take longer during Sale.

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting MY ORDERS.

On Demand Delivery (ODD)

You can make changes to your DHL delivery while your purchase is on its way to you. Just enter your mobile number at checkout to receive an SMS notification after your order has been dispatched and choose from a range of options:

  • Reschedule your delivery for a nominated day
  • Place your shipment on hold if you won't be in
  • Collect your order from a DHL service point

Find out more

Signing for your purchase

You can rest assured that we'll keep your purchases safe until they've reached you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will leave a missed delivery card.

If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.

Customs information

From January 1 2019, you will be required to register with the government when placing orders where the value is below or equal to 50,000 NTD or 1,666 USD. You must enter your name, mobile phone number, shipping address and ID number when placing your order on our site (the ID number can be added to the address field). View more information.

To prevent any unnecessary delays with your order please ensure you:

  • Enter your local mobile telephone number when placing your order as this will be used to verify your shipment
  • Register your details on the E-Commerce Customs Clearance Platform. You can also do this by using the EZWAY app (available on Android and iOS)