Name: YOOX Net-a-Porter Group S.p.A

Address: Via Morimondo 17, Milan 20143, Italy

Representative: Alison Loehnis Brett

Phone: +39-2-8311-2811  

JAPAN OFFICE

Name: YOOX JAPAN

Address: Minami Aoyama 3-6-1, OAK Omotesando 4F, Minato-ku, Tokyo, Japan

Representative: Paolo Mascio

Phone: 03-4540-4072

The selling price for the item you intend to purchase will be displayed on the final confirmation screen.

A selling price is displayed separately for each item in UK Pound (GB or ￡). The estimated price in Japanese yen is just a reference, and the price in Japanese yen may fluctuate depending on the exchange rate when you pay.

A selling price displayed at a product page includes all tax including consumption tax and custom duties. Delivery charges are not included.

International Shipping Fee: 22 GBP per order

Receive your purchases within 4 working days after your order has been accepted.

Delivery between 9am-5pm, Monday to Friday, by International Shipping (DHL).

Please note that the delivery may require more time than scheduled due to airfreight operations, customs clearance procedures or weather conditions.

• Credit Card：Visa、 MasterCard、American Express、JCB
• PayPal
• Apple Pay
• Store Credit

Payment will be debited and cleared from your account upon dispatch of your order by NET‑A‑PORTER. Payments for orders containing a pre-order item will be taken in and around 9 days after your order is placed.

As soon as you've decided you'd like to exchange or return, you have 28 days from the date you received your order.

Please read our Exchange and Return and Our Policy at Exchanges and Returns page carefully to ensure you can proceed with your request as quickly as possible.  

Customer Care Phone: 03-4540-4072

Email: customercare.jp@mrporter.com

Working Hours: [Japanese] Weekdays: 9 am - 9 pm, Saturdays, Sundays and National holidays: 9 am - 6 pm (except 12/31 and 1/1), [English] 24 hours a day, 7 days a week.