You don’t need an account to complete a purchase. However, if you register with us, you can enjoy the following benefits through your MR PORTER account:

• Track your orders and view previous purchases
• Request your return directly from your account
• Add items and sold out products to your Wish List
• Save your address and card details so you can shop even more quickly in future

If you have forgotten your password, request a link to reset it or follow the ‘Forgotten password?’ link on the ‘Sign in’ page.

Gift packaging

Your first order will be delivered in one of our white gift boxes. Next time you shop, Standard packaging will be the default selection, where your items will arrive in a non-branded box. Both our packaging options are FSC-certified and recyclable.

Please note that MR PORTER Premier orders in New York City, Westchester (NY), Bergen (NJ), Fairfield (CT) Nassau (NY) and Hudson (NJ) are delivered in MR PORTER carrier bags, unless the gift option has been chosen. If you’d prefer a more discreet packaging, you can select the Standard packaging. Both our packaging options are FSC-certified and recyclable. 

Shoes

Orders consisting solely of shoes will be delivered in the original designer packaging and placed into a plain brown box.

Sale

All sale items will be delivered in Standard packaging, which doesn’t include our MR PORTER gift box.

As soon as you complete your order, authorization for the necessary payment will be requested automatically to verify the validity of the credit card and availability of funds; however, the card is not charged at this time. The actual payment occurs when the order is dispatched, at which point you will receive a notification email.

If you have any queries about a possible refund, please consult our Receiving a refund FAQ. 

From time to time, we offer free shipping promotions. To receive email updates about our upcoming promotions, sign up to our mailing list. Please note that free shipping will be applied to your order on the payment page.

The size and fit of a garment often varies amongst designers. To help you choose the most suitable size, you can refer to the ‘Size and Fit’ tab and the product measurements on every product page.

If you need expert advice on sizing, contact our Customer Care. 

Depending on the status of your order, it may be possible to cancel an item or request a different size for an item you have already purchased. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please call our Customer Care Team as soon as possible and we’ll see what we can do.

You can certainly use a different courier than the one that delivered the package. Please send the return to the following address:

YOOX NET‑A‑PORTER GROUP (DC4) Via Privata Paolo Baffi 2 27015 Landriano (PV) Italy

Keep in mind that if you do not use our pre-printed return label, MR PORTER is not responsible for any theft or loss during transport. Therefore, we suggest you choose a trackable shipping service. 

If you choose not to use the pre-printed return label and return your purchase with a different courier, no return fee will be deducted from your refund. You will need to pay the return shipping costs agreed with your chosen shipping provider.

If you have misplaced your return label, you can request a replacement in the 'My Orders' section in your MR PORTER account, or if you placed an order as a guest, by entering your order details here. You will then receive an email with a label attached in the next 24 hours to the email used to place your order. 

We offer a price adjustment on items purchased up to seven days prior to the commencement date of a seasonal sale. Please be aware that the exact style and size must be available for purchase at the time your request is made before any adjustment in the sale price can be approved.

All approved price changes will be credited to your MR PORTER account as store credit. This is valid for 12 months and will be automatically deducted at checkout when you next place an order.

Please note, we are unable to offer a price adjustment on further reductions or on any special promotion items that are temporarily reduced in price. 

If you notice a change in the price of an item you purchased, please call our Customer Care Team and we’ll see what we can do. 

To read more about how THE NET‑A‑PORTER GROUP ITALY S.R.L. is creating a more sustainable future, please visit our People & Planet page. You may also view our Sustainability section on our corporate site, luxexperience.com.