Delivery
Delivery
Delivery
Track your Order
Once your package(s) leaves our shipping locations, you’ll receive tracking details by email. You can track your order here, and if you are a registered customer, you can also track its progress at any time in the ‘My Orders’ section of your MR PORTER account.
Delivery
Our delivery time starts once your order is accepted, and includes a 24-hour period, where your order is processed and dispatched. Please note that this window may be longer during Sale.
Your delivery options
| Cost | Timing | Notes | |
|---|---|---|---|
| NEXT BUSINESS DAY | €17 | Next Business Day | Order by 3pm for delivery the next business day. Delivered between 9am–5pm, Mon-Fri. Orders placed after 3pm on Friday, or during the weekend, will be delivered on the following Tuesday. Orders are typically delivered by DHL. In some locations, an alternative carrier may be used to ensure the fastest possible delivery. Our least sustainable delivery option. |
| NOMINATED DAY | €17 | 2-7 Business days | Select a delivery date that works for you. Order by 5pm to choose a delivery date 2–7 days after your order has been accepted. Available to selected postcodes. One of our least sustainable delivery options. |
| STANDARD | €10 | Within 3 business days | Delivered between 9am–5pm, Mon-Fri. Orders are typically delivered by DHL. In some locations, an alternative carrier may be used to ensure the fastest possible delivery. Our most sustainable delivery option – Lowest CO2 footprint - approximately 6x less than Next Day Delivery. |
A few other things you should know:
DHL and UPS are our main delivery partners: once your order has shipped, you can use DHL On Demand Delivery and UPS Change A Delivery to reschedule your delivery, remove the signature requirement, leave it with a neighbour, redirect it to a Service Point, InPost Locker or UPS Access Point, or hold it for up to 30 days if you’re away.
For orders shipped to the US & UK: any items dispatched from our Italian location will be shipped via Express Delivery. The remaining items in your order will be shipped from your local distribution centre using the delivery option selected at checkout.
Signature: you can remove the signature requirement at checkout. Please note that if you choose to remove it, MR PORTER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered. High-value orders may still require a signature, as do same-day deliveries with Premier shipping.
Restrictions: Due to international trading agreements and custom rules, we may be unable to ship certain items to your location. Pressurised or flammable items and lithium batteries are limited to Standard shipping or Premier, where available.
Insurance: Your order is insured against theft and accidental damage during delivery. Once your package(s) has been delivered to the specified address and signed for, it is no longer covered by insurance.