Terms & Conditions

Terms & Conditions

Terms & Conditions

Ten Lifestyle Group HSBC Jade Promotion

Get 15% off your first order from MR PORTER (the “Discount”), subject to these terms and conditions (“T&Cs”):

  • This promotion is run by YNAP CORPORATION trading as “MR PORTER”.

  • To be eligible for the Discount, you must:

    • be placing your first order with MR PORTER;
    • be a current client of HSBC Jade;
    • be a current client of Ten Lifestyle Group; and
    • be registered to access the gated HSBC Jade concierge platform (the "Platform").
  • Subject to the above being satisfied, you may redeem the Discount either by:

  1. Using the promotion code, which you may obtain by contacting the Ten Lifestyle Management Team, either via the Platform or by phone (the “Code”). This Code may be used at checkout on an eligible order (the “Code Redemption Method”). You must be logged into your MR PORTER account in order to use the Code.   
  2. Alternatively, you may redeem the Discount by emailing the MR PORTER Personal Shopping Team. If you wish to redeem the Discount via this method please contact the Ten Lifestyle Management Team either via the Platform or by phone to obtain the relevant MR PORTER email address. In the subject line of your email to the MR PORTER Personal Shopping Team, quote “MR PORTER HSBC Jade Reward”, provide details of the order you would like to place and provide your contact email address (the “Personal Shopping Redemption Method”). Provided you follow these steps, a member of the Personal Shopping Team will then place your order for you subject to availability of stock. If you do not have an existing MR PORTER account, the Personal Shopping Team will set up a MR PORTER account for you.
  • The Discount is available to redeem between 00:01 EST on 9 August 2021, up to and including 23:59 EST on 30 June 2022 (the “Promotion Period”). For the avoidance of doubt, any orders submitted via the Personal Shopping Redemption Method outside of the Promotion Period will not be eligible for the Discount.

  • Eligible customers may only redeem the Discount once in a single transaction during the Promotion Period.

  • The Discount applies to full price products only and cannot be used on the following brands and product categories: Luxury Watches, Grooming, Cameras, Audio, Acne Studios, Alexander McQueen, Amalgam Collection, Balenciaga, Berluti, Bottega Veneta, Brunello Cucinelli, Celine Homme, Charvet, Connolly, Ermenegildo Zegna, Fear of God Essentials, Gucci, Loro Piana, Moncler, Prada, Saint Laurent, Salle Prive, Tom Ford, Z Zegna, YOOX NET A PORTER For the Prince’s Foundation, The MR PORTER Paperback. MR PORTER may update the list of excluded brands and product categories from time to time.

  • The Discount and/or the Code cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including SALE and the purchase of gift cards), save for the Complimentary Shipping Offer (as defined below) which is available when you redeem the Discount via the Personal Shopping Redemption Method.

  • If you redeem the Discount via the Personal Shopping Redemption Method, you will also be eligible to receive the below benefits (the “Benefits”) for the duration of the Promotion Period:

    • Access to MR PORTER’s invitation-only Personal Shopping services and a dedicated Personal Shopper;
    • Access to MR PORTER’s Reservations Service; and
    • Complimentary premier and standard shipping on MR PORTER for deliveries within the United States or Canada (the “Complimentary Shipping Offer”). For the avoidance of doubt, the Benefits and/or the Complimentary Shipping Offer are not available to customers who redeem the Discount via the Code Redemption Method.
  • Once you have redeemed the Discount via the Personal Shopping Redemption Method, the Complimentary Shipping Offer will then automatically apply when you place an order with MR PORTER via the Personal Shopping Team during the Promotion Period.

  • The Complimentary Shipping Offer will be valid from when you redeem the Discount via the Personal Shopping Redemption Method and applies to any subsequent orders you place via the Personal Shopping Team during the Promotion Period.  The Complimentary Shipping Offer will cease at the end of the Promotion Period or on an earlier date as may be notified by MR PORTER. Please be aware that any previous delivery costs incurred by you when shopping with MR PORTER cannot be refunded or credited to your MR PORTER account retrospectively.

  • Where the Complimentary Shipping Offer is applicable, you will be offered Premier Delivery where possible. However, MR PORTER cannot guarantee you selected delivery method. In the event that your chosen delivery method is unavailable, you will be offered the delivery service available at the time.

  • The Discount, the Code and the Complimentary Shipping Offer are non-transferable, non-exchangeable and no cash alternative is offered. All purchases made on MR PORTER must be for personal and not commercial use.

  • MR PORTER reserves the right at our discretion to revoke, suspend, cancel and/or amend the Discount, the Code, the Complimentary Shipping Offer and these T&Cs at any time and without notice.

  • In the event of a dispute regarding the Discount and/or the Complimentary Shipping Offer, the decision of MR PORTER is final and no correspondence or discussion shall be entered into.

  • For more information on how MR PORTER uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy. MR PORTER will not be responsible for any communication by Ten Lifestyle Group or HSBC Jade (as applicable) of this Discount to you, or how Ten Lifestyle Group or HSBC Jade (as applicable) uses your personal data.

  • All orders placed on the MR PORTER website which are eligible for the Discount and/or Complimentary Shipping Offer will be subject to MR PORTER’s website terms & conditions, which can be found here: https://www.mrporter.com/en-us/content/help/terms-and-conditions

  • Need help? Email customercare@mrporter.com or call +1 877 535 3677