Customer Care

Delivery

Customer Care

Delivery

Customer Care

Delivery

Need help with your delivery?

We're available 24/7 and speak over 14 languages

Call us on +966 8008449204

Your delivery options

Our delivery options and costs may vary. View what's currently available at checkout.

Express: 15 GBP

  • Delivery between 9am-5pm, Monday to Friday
  • Receive your purchases in 3-4 working days after your order has been accepted

When shipping an order to an alternate destination than the country selected, you may incur additional delivery fees. Please ensure you check the final price at checkout.

Taxes and duties

Taxes and duties are calculated according to your shipping destination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

As of 1 July, 2020, VAT will be increased from 5% to 15% in Saudi Aarabia.

PO boxes

To make it even easier to receive your purchase, we deliver to PO Boxes.

Shipping restrictions

General

Due to international trading agreements and local customs restrictions, we are unable to ship cerain items to some locations. We'll let you know if this is the case once you proceed to purchase.

Grooming

Due to transport restrictions, we are unable to ship pressurised or flammable items by air. If you have a shipping address in another location, enter this and select standard delivery at checkout. Alternatively you can contact our Customer Care Team to help you choose some other grooming products you may wish to try.

Lithium batteries

We are also unable to ship lithium batteries by air. Items containing lithium batteries can only be delivered via our Standard shipping method.

How to track your order

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note, this can take longer during Sale.

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting MY ORDERS.

On Demand Delivery (ODD)

You can make changes to your DHL delivery while your purchase is on its way to you. Just enter your mobile number at checkout to receive an SMS notification after your order has been dispatched and choose from a range of options:

  • Reschedule your delivery for a nominated day
  • Place your shipment on hold if you won't be in
  • Collect your order from a DHL service point

Find out more

Signing for your purchase

You can rest assured that we'll keep your purchases safe until they've reached you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will leave a missed delivery card.

If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.

Customs information

A copy of your Saudi National ID or resident permit (Iqama) must be provided to DHL when your shipment arrives.