A)    Terms and conditions of the Offer.

• Hong Kong Loyalty Members can enjoy 15% off discount on Jeeves (HK) Ltd’s (“Jeeves”) services, with no minimum purchase.
• The Offer is not nominative and can be used by any Loyalty Members as defined above by showing the MR PORTER App’s badge with their tier level (Silver/Gold/Platinum/EIP tier) to Jeeves when purchasing one or more services.
• The Offer can only be used for the purchase of any of Jeeves (HK) Ltd’s (“Jeeves”) services. The Offer cannot be converted into cash.
• The Offer cannot be used in combination with any other offer/promotion.
• The offer is only valid from 10 April 2024 to 31 January 2025.
• Any purchase of Jeeves services will be subject to Jeeves’ terms and conditions available at the following link: https://jeeves.com.hk/terms-and-conditions/ or as specified in this Appendix. 

B) Terms and conditions applicable to COMPANY’s services.

TERMS AND CONDITIONS APPLY

• The Client is solely responsible for any pre-existing faults, damages, holes, set stains, loose beads and trimmings on his/her article. Jeeves will not be responsible for any of these pre-existing faults.
• Jeeves not be held liable for shrinkage, fastness of colour, or any damage resulting from a cleaning process. In the case of loss or damage as a result of an accident (including but not limited to accidental loss or damage of an article during delivery or storage), Jeeves  will only be liable for up to five times the cost of cleaning of the article as set out on Jeeves’ invoices.
• Jeeves reserves the right to decline cleaning any particular article if it reasonably believes that the said article is liable to be damaged from normal cleaning processes. 

STORAGE POLICY

• Jeeves offers complimentary storage of any prepaid items for up to one month. If items are overdue on the ready date, a storage fee will be charged according to our existing rates.  If
• your items are not collected after six months, your items will be donated to charities that we partner with.
• Jeeves’ liability in relation to any accidental loss or damage to an article shall be limited to five times the cost of cleaning of that article as set out on Jeeves’ invoices.

LEATHER/ SUEDE ITEMS

In the event, a leather/suede/ item cannot be cleaned a 10% consultancy fee will be charged upon collecting the article.

CLIENT SATISFACTION PERIOD

Client satisfaction period is 30 days from the “ready by” date of the invoice. The original Jeeves invoice and packaging must be included for any consideration.