Shipping to
United Kingdom
Customer Care

Delivery

Customer Care

Delivery

Purchasing during sale?

We may need longer to prepare your order for dispatch. You can keep track of its progress by signing into your account or look out for an email as soon as it's on its way

Need help with your delivery?

We're available 24/7 and speak over 14 languages

Call us on 0800 044 5705

Your delivery options

Our delivery options may vary from time to time. View what's currently available at checkout.

Premier Daytime: 12 GBP

  • Delivery between 10am-6pm, seven days a week
  • Place your order by 10am for same-day service in London
  • Allocated one-hour delivery window
  • Select a nominated date for delivery up to seven days in advance

Premier Evening: 12 GBP

  • Delivery between 6pm-9pm, Monday to Friday
  • Place your order by 2pm for same-day service in London
  • Allocated one-hour delivery window
  • Select a nominated date for delivery up to seven days in advance

Nominated Day: 8 GBP

  • Monday to Friday delivery between 9am-5pm
  • Order by 5pm to nominate a day for delivery, 48 hours after the date of purchase and in the seven days following
  • Available to selected postcodes

Next Day: 8 GBP

  • Order by 3pm GMT to receive your purchase next business day
  • Delivery between 9am-5pm, Monday to Friday
  • Please note, purchases made after 3pm GMT on Friday and during the weekend will arrive the following Tuesday

Express: 5 GBP

  • Receive your purchase within 3 business days after your order has been accepted
  • Delivered 9am-5pm, Monday to Friday

When shipping an order to an alternate destination than the country selected, you may incur additional delivery fees. Please ensure you check the final price at checkout.

Taxes and duties

Taxes and duties are calculated according to your shipping destination. Make sure you select your location from the navigation at the top left hand corner of our site to view the correct local market pricing, delivery times and shipping costs.

VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands.

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

PO boxes

We are unable to deliver to PO boxes or forwarding addresses (including Aramex addresses) at this time.

Shipping restrictions

Fragrance

Due to transport restrictions, we are unable to ship pressurised or flammable items by air. Orders containing fragrance must be delivered via our Standard shipping option or our MR PORTER Premier service (available in London).

How to track your order

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note, this can take longer during Sale.

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting 'My Orders'.

On Demand Delivery (ODD)

You can make changes to your DHL delivery while your purchase is on its way to you. Just enter your mobile number at checkout to receive an SMS notification after your order has been dispatched and choose from a range of options:

  • Reschedule your delivery for a nominated day
  • Place your shipment on hold if you won't be in
  • Collect your order from a DHL service point
  • Waive the signature requirement on your order

Find out more

Signing for your purchase

You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.

If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.

MR PORTER Premier

A signature is required at the time of delivery for our same-day delivery service in London.