Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and drop off your return at a UPS Access Point of your choice.

You have 28 days from receiving your order to:

• Create your exchange or return here, or, if you are a registered user, by logging in your MR PORTER account
• Drop off your return at the nearest UPS Access Point point 
• Send your purchase back to us

Returns are free if you drop off your purchase at a UPS Access Point within 14 days of receiving your order, using the pre-printed return label enclosed in the original order. Otherwise, if the items are sent back to us after 14 days, a fee of $9.95 + tax will be deducted from your refund.

If you choose not to use the pre-printed return label and return your purchase with a different courier, no return fee will be deducted from your refund. You will need to pay the return shipping costs agreed with your chosen shipping provider.

No return fee applies to exchanges.

Items must be returned to us unused with all MR PORTER tags and designer labels still attached. Returns that do not meet our policy will be sent back to you.

Need a different size or colour?

There’s no cost to exchange your purchase for an alternative size or colour (subject to availability when you request a return). Although if you’re based outside the US, taxes and duties are applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

As soon as you’ve decided you’d like to return, let us know. You have 28 days from the date you received your order to follow the below steps:

1.    Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return.

2.    Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you’d like an exchange, select your preferred size.

3.    Check the box to agree with our Return Policy. Check the box to agree with our Return Policy. If you have misplaced your return label, you can request a replacement in the 'My Orders' section in your MR PORTER account. You will then receive an email with a label attached in the next 48 hours to the email used to place your order. 

4.    Sign the returns proforma invoice included in the box with your order. If you no longer have this, you can find a replacement PDF copy attached to your Dispatch Email. Seal your box before handing to the courier.

5.    Return your purchase and drop off your return at a UPS Access Point of your choice

Returns are free if you drop off your purchase at a UPS Access Point using the pre-printed return label enclosed in the original order within 14 days of the date you received the order. Otherwise, if the items are sent back to us after 14 days, a fee of $9.95 + tax will be deducted from your refund. Such fee will not apply if you return the item because it is faulty. 

If you choose not to use the pre-printed return label and return your purchase with a different courier, no return fee will be deducted from your refund. You will need to pay the return shipping costs agreed with your chosen shipping provider.

No return fee applies to exchanges.  

Premier

• Once you have raised your return, our team will be in touch within 48 hours to confirm a time for your collection.
• As you received your order via our Premier delivery service, you do not require a label for your return.
• All you need to do is place your return in the carrier bag with your return proforma invoice ready for the driver to collect.  

Not registered with us?

If you don't have a MR PORTER account, you'll need to call our Customer Care Team who will be able to assist you in creating your return.

Additional information

To ensure your return is covered by our returns policy and reaches us promptly, items must be returned from the same country/region to which they were delivered. Orders sent back from a different destination may incur additional charges or be delayed by customs.

We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. If you intend to do this, please send your return to the following address:

MR PORTER DC2

725 Darlington Avenue

Mahwah

NJ 07430

USA

We will be in touch to confirm once your return has arrived back with us. Please note, if you have sent back item(s) separately, you will receive an email for each return shipment. 

Once we have completed your refund you will receive another email. You can choose to receive your refund either as Store Credit to your MR PORTER account or back to the original payment method.

If you paid for your order in store credit and another payment method and received your order in a single shipment, if you decide to make a return, we will refund the amount as it was charged. 

If you paid for your order in store credit and another payment method and received your order in multiple shipments, if you decide to make a return, we cannot guarantee that we will refund the amount as it was charged: please check the refund confirmation email and contact us should you have any questions. 

Refund time frame may vary depending on the payment method and processing times between payment providers:

Credit Card: Our bank will credit your account within 10 working days of receipt of your items

PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent

Store Credit: The reimbursed sum will be available in your account within 24 hours of your refund email being sent

Subject to compliance with our return policy, we will reimburse you the full value of the items if you drop off your purchase at a UPS Access Point within 14 days of receiving your order, using the pre-printed return label enclosed. For returns using the pre-printed return label after 14 days, a fee of $9.95 + tax will be deducted from your refund, unless you return an item because it is faulty.

Your shipping costs will not be refunded unless the item is faulty. 

We offer a flexible return policy to make your online shopping experience even easier. We do monitor the number of returns made by customers in order to check whether the purchase of products is pursued for consumer purposes and is not, on the contrary, pursued for commercial, entrepreneurial or professional purposes, and/or is otherwise related to fraudulent intent. Frequent or repeated returns and in breach of our terms and conditions will be flagged. In this case, at our discretion, we may proceed to close your MR PORTER account or refuse future orders.

All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MR PORTER and designer tags attached to them (if applicable). This also includes all packaging, accessories and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

• the product(s) have been used, worn, damaged or washed;
• the designer and MR PORTER tag are not attached to the product(s) or have not been returned. Please note that the MR PORTER and designer tags constitute an integral part of each product; and/or
• you have not returned any packaging which is considered an integral part of a product (such as a dust bag).

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.

Bags and accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Grooming, fragrance and candles

Grooming products should be returned unused, unopened and in their original packaging. Please note, both candles and fragrance are final sale and cannot be returned due to transport restrictions.

Underwear and swimwear

Please try these on over your underwear.

Fine Jewellery

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any MR PORTER/designer cards or tags included.

Luxury watches

Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.

Limited edition products and books

As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology

Technology products should be returned in the original packaging.

Final Sale

Products marked as "Final Sale" cannot be returned or exchanged.  

Late returns

Your item(s) should be sent back to us within 28 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of MR PORTER and may only be refunded as a store credit.

Colours

We have made every effort to display the colours of our products that appear on MR PORTER as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.