Customer Care


Customer Care


Customer Care


Need help?

We're available 24/7 and speak over 14 languages

Call us on +1 877 535 3677 

Payment methods

We accept Visa, MasterCard and American Express.


You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to MR PORTER.


We also offer the option to pay in four interest-free instalments with Klarna. Please note that:

  • You’ll be redirected to Klarna to complete your purchase and they’ll be in touch when your payments are due
  • Klarna will perform a soft search with a credit reference agency. This will not affect your credit rating

Find out more.

Apple Pay

When shopping from our app, you can also choose to pay for your purchase using Apple Pay. Please make sure you’re signed in to your account to use this option.

Important Information

Payment is only debited from your card at time of dispatch.

Payment security

MR PORTER uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

MR PORTER is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorise the payment using your mobile phone. Once completed, you’ll return to MR PORTER.

Saved card details

To make shopping quicker in future, you have the option to safely store your credit card details.

Your full card details will never be displayed, only the last four digits so that you know which card you are using.

You can delete your card details by unticking ‘remember my payment details’ on the payment page. If you change or add a new address, you will need to re-enter your card details.