Customer Care

Delivery

Customer Care

Delivery

We're sorry

Orders are taking longer than usual due to high demand and enhanced health and safety measures.

Need help with your delivery?

We're available 24/7 and speak over 14 languages

Call us on +1 877 535 3677

In New York City, Connecticut and Westchester County or the Hamptons?

We're offering contactless delivery at this time. View our Premier delivery options at checkout.

Your delivery options

Our delivery options and costs may vary. View what's currently available at checkout.

Premier Daytime: 20 USD

  • Available in New York City and selected areas of New York, New Jersey and Connecticut
  • Delivery between 10am-5pm, seven days a week
  • Place your order by 10am for same-day service
  • Allocated 2 hour delivery window
  • Select a nominated date for delivery up to seven days in advance

Premier Evening: 20 USD

  • Available in New York City and selected areas of New York, New Jersey and Connecticut
  • Delivery between 6pm-9pm, seven days a week
  • Place your order by 2pm for same-day service
  • Allocated 2 hour delivery window
  • Select a nominated date for delivery up to seven days in advance

Next Business Day: 20 USD

  • Order by 5.30pm EST to receive your purchase next business day
  • Delivery between 9am-8pm, Monday to Friday
  • Please note, purchases made after 5.30pm EST on Friday and during the weekend will arrive the following Tuesday

Standard: Free

  • Delivery between 9am-8pm, Monday to Friday
  • Receive your purchase within 3-4 business days
  • Please note, if all or part of your order is coming from Europe, it may take up to 7 business days to arrive. We'll let you know if this is the case when you proceed to purchase

Puerto Rico Express: 15 USD

  • Delivery between 9am-5pm, Monday to Friday 
  • Receive your purchases within 3 business days

Taxes and duties

Taxes and duties are calculated according to your shipping destination. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.   

We ship to your destination on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price.

PO boxes

We are unable to deliver to PO boxes or forwarding addresses (including Aramex addresses) at this time.

Shipping restrictions

General

Due to international trading agreements and local customs restrictions, we may be unable to ship certain items to your location. We'll let you know if this is the case once you proceed to purchase.

Grooming

Due to transport restrictions, we are unable to ship pressurised or flammable items by air. Orders of this nature must be delivered via our Standard shipping option or our MR PORTER Premier service (available in New York and selected locations on Westchester and Bergen County, New Jersey).

Lithium batteries

We are also unable to ship lithium batteries by air. Items containing lithium batteries can only be delivered via our Standard shipping method or our MR PORTER Premier service where available.

How to track your order

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched. Please note, this can take longer during Sale.

Once your order has left us, you will receive an email containing an tracking number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting MY ORDERS.

Signing for your purchase

You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.

If you won't be in, you can choose to waive the signature on the shipping page at checkout. Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. Please note, orders containing items of high value may still require a signature, even if you did not select to sign for your order on arrival.

MR PORTER Premier

A signature is required at the time of delivery for our same-day delivery service in New York.